New government campaign to empower social housing residents to raise complaints and ‘Make things right’ has been launched. With the aim to better inform residents how to raise complaints if they are unhappy with the service from their social housing provider.
Information on the ‘Make Things Right’ webpage will help residents raise complaints if they are unhappy with their landlord and struggling to get problems resolved, with clear advice on how to progress issues to the Housing Ombudsman if necessary.
The launch of the new campaign was a commitment from the Government as part of the social housing white paper – ‘The Charter for Social Housing Residents’ – which set out a comprehensive action plan to make landlords more accountable for the services they deliver. The Charter aims to speed up the complaints procedure for social housing residents, by reducing decision times and ensuring effective resolution and improving access to the Housing Ombudsman.